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Customer Service Representative

2 months ago

Decatur, Alabama, United States Domino's Franchise Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Domino's Franchise. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and resolving any issues that may arise.

Key Responsibilities:

  • Manage large volumes of customer inquiries via phone, email, or in-person, providing prompt and professional responses to their concerns.
  • Assist customers with food orders, ensuring accuracy and timeliness of delivery.
  • Perform daily and weekly cleaning tasks to maintain a clean and safe environment for customers and staff.
  • Identify and assess customer needs, providing personalized solutions to meet their expectations.
  • Handle customer complaints in a professional and empathetic manner, resolving issues promptly and fairly.

Requirements:

  • Excellent communication and presentation skills, with the ability to effectively interact with customers and colleagues.
  • Ability to multi-task, prioritize, and manage time effectively, ensuring seamless delivery of customer service.
  • Customer Service Representatives must be at least 16 years of age and possess a high school diploma or equivalent.

Additional Information:

All your information will be kept confidential according to EEO guidelines.