Head of Insurance Operations
1 week ago
We are seeking a highly skilled and experienced Head of Insurance Operations to join our team at Loadsure. As a key member of our Risk Transfer team, you will be responsible for developing and managing the Insurance Operations function, ensuring compliance with industry regulations and best practices.
Key Responsibilities- Lead and manage the insurance operations team to oversee the back office requirements of the risk transfer business, including policy administration and underwriting support.
- Ensure compliance with all relevant regulations and industry standards through close collaboration with the head of compliance.
- Oversee the implementation and maintenance of insurance systems and technology.
- Support the Product Team and provide subject matter expertise in the development of new insurance operations technologies.
- Develop and implement best practice operational policies and procedures, automating wherever possible through collaboration with Data and Engineering.
- Oversee the invoicing and reconciliation for premiums, embracing solutions for automation and revenue optimization, supporting the direct and accurate flow of financial data to the finance and business intelligence team.
- Manage the bordeaux processes for written and paid statements for all coverholder agreements, delivering clear communication and on time performance.
- Collaborate with other functions including Data and Engineering to ensure seamless operations and maximum efficiency.
- Ensure proper coordinated preparedness and response to carrier requests and audits.
- Support the Chief Insurance Officer (CIO) to help facilitate any information or documentation required for insurance binder renewals and the addition of insurance capacity.
- Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs), as developed with the CIO and COO.
- Minimum of 10+ years in Insurance Operations and experience in leading a team.
- Strong understanding of Insurance processes and regulations.
- Experience within process improvement methodologies.
- Experience and knowledge of risk management principles.
- Proven administrative experience and ability to multitask and prioritise work flows.
- Strong interpersonal, problem solving, analytical and numeracy skills.
- Excellent time management and organisational skills.
- Background in program business and operations.
- Strong communication skills.
- Eagerness and willingness to learn.
- Accuracy and attention to detail.
- Self-starter and takes initiative.
- Effective listening, strong verbal and written communications skills (including grammar).
- Thrive in a fast-paced, high-growth, rapidly changing technical environment.
- Competitive salary.
- Fantastic company stock options.
- Remote working with great flexibility.
- 25 annual leave days, in addition to our recognised national holidays.
- Enhanced maternity/paternity/adoption/shared parental leave.
- Birthday day off.
- Subsidised gym/wellbeing membership.
- PerkBox.
- Strong healthcare coverage for employees and their families.
- A culture of work-life balance.
- A community that gives back.
- Engaging and collaborative work environment.
- An exciting opportunity to work with a talented team that's passionate about what they do and believes in their product and people.
- Career development opportunities.
- Online learning platform.
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