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Guest Experience Coordinator

2 months ago

Tampa, Florida, United States Bowlero corporation Full time

Job Summary

The Supervisor role at Bowlero Corporation is a dynamic and challenging position that requires a strong leader to oversee the in-center experience and bring it to life every day for our guests. As a key member of our management team, you will be responsible for maintaining a world-class standard and ensuring exceptional guest satisfaction.

Key Responsibilities

  • Guest Service
    • Deliver exceptional service to our guests, soliciting valuable feedback and actively addressing and resolving guest complaints.
  • Business Development
    • Execute our marketing strategies to drive sales and capitalize on all business opportunities in your market area.
  • Team Management
    • Assist in recruiting, hiring, training, and scheduling a talented team of hourly center staff.
  • Operations
    • Oversee the management and expansion of our Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction.
  • Leadership
    • Lead the team and influence them through effective motivation, leveraging the individual strengths of your team members to ensure guest satisfaction and maximize center productivity.

Requirements

  • Education
    • High School Diploma (Bachelor's Degree preferred)
  • Experience
    • 1-2 years experience in Hospitality, Food & Beverage, or Restaurants
  • Skills
    • Solid communication skills
    • Strong team player and people developer
    • Thrives in a fast-paced environment

Work Environment/Physical Demands

The typical entertainment center environment requires walking, bending, and standing for periods of time, and may involve lifting objects with some assistance.

About Us

Bowlero Corporation is a leading entertainment company with over 350 entertainment destinations spanning North America. We are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for our associates. We offer a competitive total rewards package, including healthcare coverage and performance-based incentives.