Host and Guest Experience Specialist
3 weeks ago
Job Type: Full-time, Part-time
Description
Tavistock Restaurant Collection is seeking a skilled Host/Hostess to deliver exceptional dining experiences to our guests. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere, ensuring seamless guest interactions, and providing outstanding service.
Key Responsibilities
- Maintain a high level of professionalism and attention to detail in all interactions with guests and team members.
- Ensure accurate and efficient table management, including reservations, seating, and waitlisting.
- Provide exceptional guest service, responding to inquiries, and resolving any issues in a timely and professional manner.
- Collaborate with the management team to achieve exceptional guest satisfaction and maintain a positive work environment.
- Participate in ongoing training and development to enhance skills and knowledge in hospitality and service excellence.
Requirements
- High School diploma or equivalent required.
- Previous hospitality experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and conflict resolution skills.
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