Assistant Guest Services Manager
4 weeks ago
About Evolution Parking & Guest Services
We are America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our team operates and manages the parking and front door services and the exceptional team members that make it all possible at America's finest hotels.
Our focus on serving the hotel industry allows our clients to benefit from a more sophisticated guest service platform without distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche, and we provide undivided attention.
Job Summary
The Assistant Guest Services Manager will assist the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The ideal candidate will provide exceptional customer service, approach guests in a friendly and professional manner, and ensure each guest receives outstanding service.
Key Responsibilities
- Ensure each guest receives outstanding service by providing a friendly environment and proactive greeting and thanking each guest.
- Assist the Guest Services Manager in coordinating all activities related to valet operation.
- Recommend measures to improve performance, guest satisfaction, and increase efficiency.
- Perform Evolution and Forbes Standards training as required.
- Assist the Guest Service Manager perform the 'Daily Huddle' during all shifts.
- Authorize and manage break schedules and other shift options as required.
- Ensure standards of professionalism and cleanliness are always maintained.
- Recruit qualified applicants for each position, ensuring adequate staff meet operational requirements.
- Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
- Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
- Ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
- Motivate and persuade team members to provide exceptional service.
- Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines.
- Prepare schedules and compile payroll data as requested by Guest Services Manager.
- Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
- Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
- Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
Requirements
- Associates Degree, High School Diploma, or GED required, or relevant working experience.
- Understanding of general business practices including accounting, human resources, and customer service.
Preferred Qualifications
- Experience in valet parking.
- Valid US Drivers License.
- 2+ years in a management position.
- Experience with HRIS platforms, such as ADP.
- Experience with Customer Service.
Skills
- Strong customer service and client relationship skills.
- Excellent oral and written communication skills.
- Strong technology proficiency.
- Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
- Ability to collaborate effectively and work as part of a team.
- Exceptional attention to detail and able to multitask in a fast-paced, deadline-driven environment.
Salary Range $45,000-$50,000 USD
Our Benefits
- Health, Dental, and Vision Insurance
- 401K with company match
- Employee Discounts with selected retailers
- Paid Time Off and Company Paid Holidays
Note: An applicant assessment and background check may be part of your hiring process.
Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
No recruitment agencies, please.
-
Guest Services Director
1 month ago
Tampa, Florida, United States Evolution Parking & Guest Services Full timeAbout Evolution Parking & Guest ServicesWe are a leading provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide.Our focus on the hotel industry allows us to deliver a sophisticated guest service platform without distractions from other verticals.Job SummaryThe Guest Services Manager will oversee all...
-
Guest Services Operations Manager
4 weeks ago
Tampa, Florida, United States Universal Weather and Aviation, Inc. Full timeJob Summary:The Operations Manager, Guest Services is responsible for providing exceptional service to our clients, vendors, and employees by professionally managing all service requests. This role involves building loyalty within our client base and supporting the operation as needed in the course of business.Key Responsibilities:Oversee all functions and...
-
Guest Service Representative
4 weeks ago
Tampa, Florida, United States Schulte Full timeJob SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Schulte Hospitality Group. As a key member of our front desk operations, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGreets guests warmly and efficiently, providing...
-
Valet Parking Attendant
4 weeks ago
Tampa, Florida, United States Evolution Parking & Guest Services Full timeJob Summary:As a Valet Attendant with Evolution Parking & Guest Services, you will be responsible for delivering exceptional customer service to guests in a professional, courteous, and efficient manner. Your primary duties will include assisting arriving and departing guests by opening and closing doors, parking and securing vehicles, unloading luggage,...
-
Valet Parking Attendant
1 month ago
Tampa, Florida, United States Evolution Parking & Guest Services Full timeJob OverviewWe are seeking a highly motivated and customer-focused Valet Attendant to join our team at Evolution Parking & Guest Services. As a Valet Attendant, you will be responsible for delivering exceptional customer service to our guests in a professional, courteous, and efficient manner.Key Responsibilities:Assist arriving and departing guests by...
-
Shuttle Driver
4 weeks ago
Tampa, Florida, United States Evolution Parking & Guest Services Full timeJob SummaryWe are seeking a highly skilled and customer-focused Shuttle Driver to join our team at Evolution Parking & Guest Services. As a Shuttle Driver, you will be responsible for providing exceptional guest service to our clients while safely transporting passengers in a multi-passenger van.Key ResponsibilitiesDeliver first-class customer service to...
-
Event Host and Guest Assistant
4 weeks ago
Tampa, Florida, United States PeopleReady Full timeJob OverviewPeopleReady of Tampa, FL is now hiring Event Host and Guest Assistants. As a key member of our team, you will be responsible for providing exceptional guest experience across various industries.What We OfferAs a PeopleReady associate, you will benefit from:The freedom to work where you want, when you want, and as often as you want.Next-day pay*...
-
Parking Lot Attendant
1 month ago
Tampa, Florida, United States Evolution Parking & Guest Services Full timeJob Opportunity: Parking Lot AttendantWe are seeking a skilled and customer-focused Parking Lot Attendant to join our team at Evolution Parking & Guest Services in Ybor City.About the Role:Oversee and support our parking lot operationsProvide exceptional customer service in a fast-paced environmentWork collaboratively with our team to ensure a safe and...
-
Host or Hostess
4 weeks ago
Tampa, Florida, United States Marriott Full timeJob SummaryAs a Host or Hostess at Marriott Hotels, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. We are seeking a highly skilled and attentive individual to join our team as a Guest Service Expert, providing warm and welcoming service to our guests in a fast-paced dining environment.Key...
-
Automotive Service Assistant
4 weeks ago
Tampa, Florida, United States Ferman Motor Car Company, Inc. Full timeFerman Motor Car Company, Inc. is seeking a skilled Automotive Service Assistant to join our team. As a key member of our team, you will be responsible for maintaining vehicles on the lot, greeting guests, and assisting managers and staff with various department-related tasks.Key Responsibilities:Maintain vehicles on the lot in a clean and organized...
-
Part Time Guest Service Ambassador
4 weeks ago
Tampa, Florida, United States AVE by Korman Communities Full timeGuest Services Representative Role OverviewA Guest Services Representative at AVE by Korman Communities is the face of our brand, responsible for setting a great first impression to residents, clients, and visitors. We're seeking a hard-working and passionate individual to join our team and deliver exceptional service.Key Responsibilities:Anticipate and...
-
Guest Services Coordinator
4 weeks ago
Tampa, Florida, United States Meridian Senior Living Full timeMaking a difference in someone's life is a rewarding experience that can be found in our communities at Meridian Senior Living. As a Guest Services Coordinator, you will be the first point of contact for our residents, families, and guests, creating a welcoming environment that sets the tone for their experience with us. We believe that our work is hard yet...
-
Host and Guest Liaison
4 weeks ago
Tampa, Florida, United States CBFS Hyde Park Full timeHost/Hostess Job DescriptionWe are seeking a skilled and friendly Host/Hostess to provide exceptional customer service and ensure a seamless dining experience for our guests at CBFS Hyde Park.Key Responsibilities:Welcome guests to the restaurant and provide a warm and inviting atmosphere.Manage reservations and seating arrangements to ensure a smooth and...
-
Host and Guest Experience Specialist
4 weeks ago
Tampa, Florida, United States Tavistock Restaurant Collection Full timeJob Type: Full-time, Part-timeDescriptionTavistock Restaurant Collection is seeking a skilled Host/Hostess to deliver exceptional dining experiences to our guests. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere, ensuring seamless guest interactions, and providing outstanding service.Key...
-
Part-Time Guest Relations Associate, Evenings
4 weeks ago
Tampa, Florida, United States Ronald McDonald House Charities of Tampa Bay, Inc. Full timeJob SummaryWe are seeking a Part-Time Guest Relations Associate to join our team at Ronald McDonald House Charities of Tampa Bay, Inc. The successful candidate will be responsible for managing the operations of the Ronald McDonald House during designated hours, providing excellent customer service, and ensuring proper registration and check-out...
-
Host and Guest Liaison
4 weeks ago
Tampa, Florida, United States M Full timeHost Bird Job DescriptionWe are seeking a highly organized and customer-focused individual to join our team as a Host Bird at M restaurant. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere from the moment they arrive.Key Responsibilities:Welcome guests to the restaurant and provide accurate...
-
Lifestyle Guest Experience Coordinator
1 month ago
Tampa, Florida, United States Marriott Hotels & Resorts Full timeDelivering Unforgettable Guest ExperiencesAt Marriott Hotels & Resorts, we're committed to crafting memorable experiences for our guests. As a Guest Experience Specialist, you'll play a vital role in delivering exceptional service that sets us apart from the rest.Key Responsibilities:Develop and implement personalized guest experience strategiesCollaborate...
-
Patient Services Manager
4 weeks ago
Tampa, Florida, United States Morrison Healthcare Full timeJob SummaryMorrison Healthcare is seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting. The ideal candidate will have experience in food service management and be able to establish goals and oversee implementation of patient food services needs based on medical direction and patient population.Key...
-
Customer Service Representative
4 weeks ago
Tampa, Florida, United States XWELL Full timeAt XWELL, we're seeking a skilled Customer Service Representative to join our team of professionals. As a Guest Service Associate, you'll be responsible for delivering exceptional guest experiences in a fast-paced, fun environment. Your primary focus will be on managing the flow of guests, assisting with questions, and maintaining a clean and organized...
-
Customer Service Representative
4 weeks ago
Tampa, Florida, United States Dave & Buster Full timeJob SummaryAt Dave & Buster's, we're looking for a skilled Customer Service Representative to join our team. As a key member of our staff, you'll be responsible for delivering an exceptional guest experience by providing top-notch service and support in a fast-paced environment.Key ResponsibilitiesProvide timely and accurate service to guests, managing wait...