Assistant Guest Services Manager

4 weeks ago


Tampa, Florida, United States Evolution Parking & Guest Services Full time
Job Description

About Evolution Parking & Guest Services

We are America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our team operates and manages the parking and front door services and the exceptional team members that make it all possible at America's finest hotels.

Our focus on serving the hotel industry allows our clients to benefit from a more sophisticated guest service platform without distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche, and we provide undivided attention.

Job Summary

The Assistant Guest Services Manager will assist the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The ideal candidate will provide exceptional customer service, approach guests in a friendly and professional manner, and ensure each guest receives outstanding service.

Key Responsibilities

  • Ensure each guest receives outstanding service by providing a friendly environment and proactive greeting and thanking each guest.
  • Assist the Guest Services Manager in coordinating all activities related to valet operation.
  • Recommend measures to improve performance, guest satisfaction, and increase efficiency.
  • Perform Evolution and Forbes Standards training as required.
  • Assist the Guest Service Manager perform the 'Daily Huddle' during all shifts.
  • Authorize and manage break schedules and other shift options as required.
  • Ensure standards of professionalism and cleanliness are always maintained.
  • Recruit qualified applicants for each position, ensuring adequate staff meet operational requirements.
  • Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
  • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
  • Ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
  • Motivate and persuade team members to provide exceptional service.
  • Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines.
  • Prepare schedules and compile payroll data as requested by Guest Services Manager.
  • Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
  • Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
  • Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.

Requirements

  • Associates Degree, High School Diploma, or GED required, or relevant working experience.
  • Understanding of general business practices including accounting, human resources, and customer service.

Preferred Qualifications

  • Experience in valet parking.
  • Valid US Drivers License.
  • 2+ years in a management position.
  • Experience with HRIS platforms, such as ADP.
  • Experience with Customer Service.

Skills

  • Strong customer service and client relationship skills.
  • Excellent oral and written communication skills.
  • Strong technology proficiency.
  • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
  • Ability to collaborate effectively and work as part of a team.
  • Exceptional attention to detail and able to multitask in a fast-paced, deadline-driven environment.

Salary Range $45,000-$50,000 USD

Our Benefits

  • Health, Dental, and Vision Insurance
  • 401K with company match
  • Employee Discounts with selected retailers
  • Paid Time Off and Company Paid Holidays

Note: An applicant assessment and background check may be part of your hiring process.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

No recruitment agencies, please.



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