Customer Support Specialist

2 weeks ago

Lehi, Utah, United States Weave Full time
Job Overview

At Weave, our customer support team is essential for ensuring customer loyalty. Our representatives are dedicated to addressing every aspect of our clients' needs, resolving issues efficiently while maintaining a high level of satisfaction. Our support team approaches each interaction with a personalized touch and undergoes comprehensive training to become experts in our products, enabling them to handle inquiries promptly and effectively.

In this position, you will play a crucial role in helping our customers fully appreciate Weave by guiding them through the functionalities of our software. You will receive training on how to prioritize, direct, and manage customer inquiries related to both product and technical support. Collaborating with your colleagues and other departments, you will work to resolve customer challenges swiftly while delivering exceptional service.

  • Reports to the Software Support Manager
  • This role offers flexibility with options for hybrid, in-office, or remote work
  • Full-time positions available (40 hours per week)

Key Responsibilities

  • Thrive in a dynamic, fast-paced Customer/Technical Support environment
  • Effectively manage multiple tasks to create a delightful customer experience
  • Address issues through basic troubleshooting techniques
  • Provide solutions that enhance customer satisfaction

Qualifications Required

  • At least 1 year of experience in Customer Support
  • Interest and background in technology: Proficient computer skills and a quick learner of new technologies
  • Experience with web browsers, spreadsheets, and text documents, with the ability to troubleshoot basic customer issues
  • A strong desire to learn, empathy towards others, and innovative problem-solving skills

Preferred Attributes

  • Prior experience in Phone Support
  • A genuine passion for assisting customers, demonstrating positivity and attentiveness to resolve issues
  • Excellent communication skills, both verbal and written, as you will interact with customers via phone, chat, and email

Weave is committed to fostering a diverse and inclusive workplace. We welcome individuals who are eager to learn, solve problems, and grow, regardless of their background or identity. If you require accommodations due to a disability or special need, please inform us.

All official communications will be conducted through Weave-branded email. We will never request sensitive information such as bank account details or ask you to purchase software or equipment as part of the hiring process. If you have any concerns, please reach out for verification.

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