Customer Support Technician
2 months ago
At JobNimbus, we believe in the journey of every individual. Just like iconic characters from stories, each person has their own path. We invite you to explore an opportunity with us that could lead to new friendships, insights into a dynamic company, and potentially a fulfilling career.
Objective:
Deliver exceptional technical assistance and training promptly to our clients and internal teams.
Key Responsibilities:
- Engage with users professionally and promptly through various communication channels.
- Diagnose and resolve software issues, escalating to the technical team when necessary.
- Offer constructive feedback to enhance product offerings based on user experiences.
- Guide customers on best practices for utilizing JobNimbus effectively.
- Collaborate across departments to improve processes and tools that enhance customer satisfaction and loyalty.
- Participate in company events and exhibitions.
- Become a JobNimbus expert to assist new users and other teams with their inquiries.
Qualifications:
- Preferred: 1-2 years of experience in technical support.
- Preferred: 1+ years of experience in customer service.
- Preferred: 1+ years of experience with QuickBooks.
- Strong analytical and problem-solving abilities.
- Excellent multitasking and organizational skills.
- Capacity to handle a high volume of communications daily.
- Team-oriented with a collaborative spirit.
- Patience and attentiveness in customer interactions.
- Effective time management skills.
- Positive outlook in challenging situations.
- Technical proficiency and troubleshooting expertise.
- Strong interpersonal and customer service skills.
Core Values:
Customer Value Focus: Our aim is for customers to feel that their interactions with us are exceptional and worthy of recognition.
Customer-Centric Mindset: As our software evolves, staying informed about updates is crucial, much like the excitement of following a beloved book series.
Mentorship Opportunities: We encourage you to reach out for more information about mentorship within our organization.
JobNimbus is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and are dedicated to creating an inclusive environment for all employees. This role may require a background check and/or drug screening. If you require accommodations due to a disability or special need, please inform us during the application process.
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