Customer Retention Specialist

2 weeks ago


Lehi, Utah, United States Avetta Full time

About Avetta:

Avetta's cloud-based platform seamlessly connects top-tier organizations with vetted suppliers, contractors, and vendors. Our innovative technology and insightful human analysis provide unparalleled visibility, enabling sustainable growth for businesses and their supply chains. With over 85,000 active customers across more than 100 countries, our SaaS subscription software is a trusted resource.

Position Overview:

The Renewals Specialist plays a crucial role in maintaining our B2B supplier clientele. This hybrid position combines elements of marketing, sales, and administrative expertise. We seek motivated individuals who are adaptable, resourceful, and exhibit a strong sense of discipline in their professional endeavors.

Key Responsibilities:

  • Retain and enhance revenue from existing Avetta clients by reactivating suppliers, managing outstanding invoices, and promoting upsell opportunities.
  • Utilize standardized email marketing tools to engage with suppliers effectively.
  • Conduct outbound and inbound communications with suppliers as necessary.
  • Leverage the company’s CRM, web portal, and email systems in daily operations.
  • Participate in team meetings focused on sales objectives and forecasts.
  • Address escalations referred by newer team members.
  • Enhance contact information for all unresponsive leads.
  • Become a subject matter expert in invoicing and billing processes.
  • Assist leadership with quarterly improvement initiatives.

Qualifications:

  • Exceptional writing and verbal communication skills are essential.
  • A high level of enthusiasm, determination, and resilience is required.
  • Strong analytical, problem-solving, and creative thinking abilities.
  • Excellent time management and organizational skills.
  • Comfortable with goal-oriented work.
  • Able to work independently as well as collaboratively within a team.
  • Adaptable to changing tasks and roles within the Retention Department.
  • Capable of thriving in a fast-paced, self-directed entrepreneurial environment.

Performance Metrics:

  • Achieve a 75% collection rate monthly.
  • Maintain a 60% collection rate for units.
  • Ensure weekly inventory closure.
  • Demonstrate regular and predictable attendance.


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