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Customer Support Operations Supervisor

2 months ago

Lehi, Utah, United States Purple Inc Full time

Purple Inc. is committed to enhancing lives through cutting-edge comfort solutions. We prioritize empowering our workforce to embrace their individuality and celebrate diversity within our team. Join us as we strive to transform the industry, one innovative product at a time.

Compensation

The salary range for this role is $57,000 - $60,000.

Position Overview
The Customer Support Operations Supervisor is tasked with leading and managing a group of customer support representatives to guarantee outstanding service and streamlined operations.

Key Responsibilities:
  • Offer daily direction to the team for effective management of customer engagements
  • Monitor performance metrics and provide consistent feedback to team members
  • Resolve employee relations matters and conduct performance evaluations
  • Collaborate with management to ensure customer support operations adhere to quality benchmarks
  • Assist with recruitment, training, and scheduling of staff
Qualifications:
  • At least two years of leadership experience in customer service
  • Five or more years in a customer support environment
  • Experience with various communication channels preferred
  • Capability to foster a positive team atmosphere
  • Familiarity with applicable software tools
Physical Requirements

Physical activities may include:
  • Remaining in a stationary position for extended durations
  • Handling items weighing up to 15 pounds
Environmental conditions may include:
  • A noisy office setting
Benefits and Perks
  • Medical, Dental, Vision coverage
  • 401(k) Matching
  • Flexible Paid Time Off
  • Purple merchandise and products
Why Work at Purple Inc.?
  • Chance to contribute innovative concepts
  • Gain experience within a rapidly growing organization
  • Experience a supportive workplace culture
Purple Inc. is an equal opportunity employer and values diversity in the workplace.