Escrow Operations Manager

2 weeks ago

Riverview, Florida, United States pulteGroup Full time

Job Summary:

We are seeking a highly skilled Escrow Manager to join our team at PulteGroup. As an Escrow Manager, you will be responsible for overseeing the efficient closing and settlement processes, developing internal and external customer relationships, and managing and developing branch staff.

Key Responsibilities:

  • Ensure daily branch operations are conducted in accordance with operations standards and regulations.
  • Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing, and post-closing.
  • Provide exceptional customer service, monitor, and respond to customer inquiries and concerns.
  • Prepare and adhere to departmental budgets, focusing on expense reduction and maximizing revenue.
  • Market the value of PulteGroup to customers, realtors, and other lenders.
  • Perform as a team member in allocating and coordinating the workflow.
  • Maintain thorough knowledge of federal, state, and local regulations, as well as internal policies and procedures.
  • Stay up-to-date on area competitors' products, services, and costs.
  • Maintain and foster branch participation in division/community events and promote Pulte values and culture.
  • Act as liaison between all parties to the transaction within the Title & Settlement Process.
  • Handle all aspects of the settlement transactions and facilitate closings.
  • Follow Escrow Accounting Business Practice Guidelines while complying with States Good Funds Statutes.
  • Review escrow quality assurance reports and resolve outstanding issues to ensure compliance with required business policy.

Requirements:

  • Minimum High School Diploma or equivalent.
  • Licensing requirements as required by State/Federal Agencies.
  • Notary Public license requirements as required by State.
  • Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience.
  • Supervisory Minimum of 2 years at a supervisory level or above.
  • Specialize in RESPA with understanding of company's underwriting guidelines.
  • Understanding of title and settlement rules and regulations.
  • Effective communication, presentation, and organization skills.
  • Capacity to work in a multi-location team environment.
  • Ability to prioritize conflicting demands and meet department needs with available resources.
  • Efficient in Microsoft Windows, Outlook, Excel, One Note, and Softpro is a plus.

Equal Opportunity Employer:

PulteGroup, Inc. and its affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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