Restaurant Operations Manager

6 hours ago

Riverview, Florida, United States Sonic Full time
Job Title: Multi-Unit Leader

Sonic is a dynamic and fast-paced work environment where you can have fun while working and gain a sense of accomplishment. As a Sonic Multi-Unit Leader, you will be responsible for managing the operations of multiple Sonic drive-ins, including training and supporting employees to ensure quality food and excellent customer service.

Key Responsibilities:
  • Manage and train Working Partners/General Managers and conduct management orientation.
  • Direct and assign employees as needed to ensure all aspects of service meet operational standards.
  • Oversee multiple drive-in employees and management in performing all duties in the Basic Stations, ensuring the preparation, temperature, packaging, appearance, presentation, taste, and service of all menu items meet operational standards.
  • Adhere to and monitor management compliance of the drive-in employee handbook, policies, and practices.
  • Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints, and policy violations to his/her immediate supervisor.
  • Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
  • Monitors multiple drive-in cost control procedures for food, labor, paper, and inventory. Takes immediate corrective action when necessary.
  • Monitors performance of vendors. Takes immediate corrective action when necessary.
  • Audits drive-in employment-related records and payroll records.
  • Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
  • Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
  • Recruits, interviews, and hires management team members to achieve proper staffing levels.
  • Approves compensation levels of drive-in employees and managers within company guidelines.
  • Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
  • Develops and implements a marketing plan for the region.
Requirements:
  • High school diploma or equivalent required. Advanced studies in business, restaurant management, or related fields are preferred.
  • Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision.
  • Multi-unit supervision experience is preferred.
  • Required to work a minimum 5-day workweek, including irregular hours, nights, weekends, and holidays.
  • Knowledge of recruiting, interviewing, and selection practices.
  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
  • Leadership and supervisory practices and skills; effective verbal and written communication skills.
  • Basic accounting and computer skills.
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
  • Problem-solving, decision-making, and conflict-resolution skills.
  • Abide by the company's appearance, uniform, and hygiene standards.

Sonic and its independent franchise owners are Equal Opportunity Employers.

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