Compliance Operations Manager

3 days ago


Greenville, South Carolina, United States City Wide Facility Solutions Full time
Job Summary

City Wide Facility Solutions is seeking a highly skilled Compliance Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the quality and compliance of our business operations, increasing client satisfaction, and working productively with our Independent Contractors (IC).

Key Responsibilities:

  • Quality Control: Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  • Communication: Communicate with Facility Account Manager each day and report issues that need immediate attention.
  • Inspections and Compliance: Manage inspections, customer complaints, customer requests, and new client starts by inputting in CRM.
  • Policy Execution: Execute City Wide's New-Start Policy, Customer Compliant Policy and other operational policies and procedures.
  • Compliance and Training: Ensure compliance with client policies and procedures, approved cleaning tools and equipment and their proper use. Train new Service Reps and manage performance and/or attendance disciplinary issues.
  • Reporting and Record Keeping: Maintain time records for Building Manager, Service Reps, etc. and report all disciplinary issues, allegations of harassment, workplace injuries, employee terminations and leave of absence requests to Human Resources.
  • Equipment Maintenance: Maintain City Wide equipment and report any issues to Account Manager.

Requirements:

  • Education: High school diploma required or equivalent experience in commercial janitorial services industry.
  • Experience: Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
  • Skills: Valid driver's license and clean driving record, strong planning, organization skills, and attention to detail, excellent communication and interpersonal skills, innovative and strive for continuous process improvement, working knowledge of Customer Relation Management (CRM), MS Office, Internet skills required.

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