Operations Manager

2 months ago

Greenville, South Carolina, United States Pivot Parking LLC Full time
Pivot Parking LLC Job Description

Job Title: Operations Manager

Job Summary:

The Operations Manager is responsible for overseeing the daily operations of off-street parking facilities, including parking garages, lots, and structures. This role involves managing parking staff, implementing operational procedures, and optimizing revenue generation while ensuring a high level of customer service.

Key Responsibilities:

  • Staff Management:
    • Recruit, train, and supervise parking attendants, maintenance personnel, and administrative staff to ensure efficient operation of off-street parking facilities.
    • Assign duties, schedule shifts, and conduct performance evaluations to maintain a motivated and productive workforce.
    • Provide guidance, support, and training to staff members to enhance their skills and promote professional development.
  • Operations Oversight:
    • Develop and implement operational procedures and protocols for off-street parking facilities, including ingress/egress management, fee collection, signage, and safety measures.
    • Monitor parking occupancy, revenue collection, and equipment functionality to identify operational issues and implement corrective measures as needed.
    • Coordinate with maintenance staff or contractors to ensure routine maintenance, repairs, and upgrades are completed promptly to maintain facility integrity and appearance.
  • Revenue Management:
    • Develop pricing strategies, rate structures, and fee schedules to maximize revenue generation while remaining competitive within the local market.
    • Analyze parking revenue data, occupancy rates, and customer trends to identify opportunities for revenue enhancement and cost optimization.
    • Implement revenue control measures, such as payment technology upgrades, revenue auditing procedures, and fraud prevention initiatives.
  • Customer Service:
    • Ensure a high level of customer service by providing assistance, information, and support to patrons regarding parking policies, payment options, and facility amenities.
    • Respond promptly to customer inquiries, complaints, or feedback, resolving issues effectively and maintaining positive relationships with patrons.
    • Implement customer-focused initiatives, such as loyalty programs, satisfaction surveys, and amenities enhancements, to enhance the overall parking experience.
  • Regulatory Compliance:
    • Ensure compliance with local parking regulations, zoning ordinances, and permit requirements governing off-street parking facilities.
    • Maintain accurate records of parking transactions, permits, citations, and regulatory documents, ensuring adherence to legal and regulatory standards.
    • Coordinate with regulatory agencies, law enforcement, and city officials to address compliance issues, resolve violations, and participate in regulatory hearings or inspections.

Working Conditions:

  • The Operations Manager typically works in an office environment, with regular visits to off-street parking facilities for inspections, meetings, and staff supervision.
  • The position may involve occasional evening, weekend, or holiday work to accommodate operational needs and special events.
  • Travel between off-street parking facilities within the designated area may be required.

Requirements:

  • Qualifications:
    • Bachelor's degree in business administration, hospitality management, or related field; additional certifications in parking management or facilities operations are advantageous.
    • Previous experience in parking management, operations management, or related role, with a demonstrated track record of success in managing off-street parking facilities.
    • Strong leadership and supervisory skills, with the ability to motivate and manage a diverse team of employees.
    • Excellent communication, interpersonal, and customer service skills, with a customer-focused approach to service delivery.
    • Analytical mindset with the ability to interpret data, analyze trends, and make data-driven decisions to optimize operational performance and revenue generation.
    • Knowledge of parking industry best practices, technology trends, and regulatory requirements governing off-street parking operations.

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