Client Engagement Specialist

7 days ago

New York, New York, United States Dow Jones Full time
About the Role

The Client Engagement Specialist plays a critical role in managing the renewal aspects of relationships with a defined set of customers. This includes retaining existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. The ideal candidate will partner with our teams to ensure client needs are met to support the renewal, develop and drive successful renewals, and ensure a strong revenue base for Dow Jones.

Key Responsibilities
  • Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
  • Provide a monthly report to manager highlighting high-risk renewal accounts within the region and strategy/ideas to turnaround
  • Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
  • Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year
  • Support new sales into existing accounts to ensure maximum customer Return on investment with DJ
  • Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and the client's current and developing needs
  • Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups
  • Must identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities
  • Maintain accurate and appropriate client records within our systems. You will communicate with clients mainly via telephone and email
Requirements
  • Minimum of 3 years of proven success in customer engagement or B2B sales
  • Exceptional written and verbal communication skills
  • Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
  • Excellent project management and organizational skills with a keen attention to detail
  • Proficiency in Microsoft Office suite & Google Drive
About Dow Jones

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. We have produced unrivaled quality content for more than 130 years and today have one of the world's largest news-gathering operations globally.

Benefits
  • Comprehensive Healthcare Plans
  • Paid Time Off
  • Retirement Plans
  • Comprehensive Insurance Plans
  • Lifestyle programs & Wellness Resources
  • Education Benefits
  • Family Care Benefits & Caregiving Support
  • Commuter Transit Program
  • Subscription Discounts
  • Employee Referral Program

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