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Client Engagement Specialist

2 months ago

New York, New York, United States ABC Imaging Full time

Company Overview
ABC Imaging is a leading global provider of Printing and Media solutions, delivering comprehensive visual services to Fortune 500 companies across the globe.

Position Overview
We are seeking an on-site Client Engagement Specialist/Manager who will be responsible for delivering outstanding service to our clients' creative teams.

Key Responsibilities
The successful candidate will possess a minimum of 3 years of experience in the printing sector, particularly in color digital printing and assembly. The role includes managing all administrative and production tasks to fulfill time-sensitive project demands. You will:
1. Collaborate directly with technical and creative teams to ensure clear communication and understanding of their requirements.
2. Provide additional digital graphic or print design services, including reviewing client artwork, preparing files for printing, and coordinating press checks, mock-ups, revisions, and edits based on client feedback.

Project Management
Maintain workflow scheduling and project management to guarantee that deadlines are met and all projects are completed within budget and in line with standard operating procedures.

Administrative Duties
Oversee daily administrative tasks, including inventory management, supply procurement, maintaining service on small format printers, print finishing, and large format plotters, as well as setting up conference rooms and supporting meetings.

Qualifications
- Proficient in Adobe Suite (Photoshop, Illustrator, InDesign)
- Familiarity with equipment and production materials
- Knowledge of bindery processes
- Exceptional customer service skills with experience in client interactions both over the phone and in person
- Strong organizational abilities with the capacity to manage multiple tasks while maintaining focus
- Effective communication skills for delegating work and explaining procedures.