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Client Engagement Specialist
2 months ago
Company Background
Wellth is an innovative digital health organization located in Los Angeles, recognized for its rapid growth and impactful contributions to healthcare. Our mission is to leverage behavioral economics and technology to drive meaningful behavior change in underserved populations across the United States, significantly enhancing their health outcomes.
Position Summary
As a Client Engagement Specialist, you will thrive in a dynamic, high-energy setting within a healthcare startup dedicated to making a positive social impact. We seek individuals who are passionate about healthcare and eager to develop their careers alongside our expanding organization. This role offers opportunities to explore various functions within the company, including business development, product innovation, and research.
Key Responsibilities
Your role as a Client Engagement Specialist will place you at the forefront of our Member experience. You will assist Members enrolled in the Wellth program by addressing inquiries and resolving any technical issues that may arise. Your responsibilities will include:
- Responding to Member inquiries via phone, email, and text.
- Monitoring Member adherence and notifying medical teams as necessary.
- Providing empathetic support to help non-adherent Members re-engage with their health goals.
This position is ideal for self-motivated individuals who are goal-oriented and maintain a positive demeanor. As the representative of our organization, you will embody our values and deliver exceptional service to our Members. Candidates who excel in this role are those who are compassionate and committed to making a difference in the healthcare landscape.
Work Environment
This position is remote, allowing for flexibility in your work schedule.
Compensation and Benefits
We offer competitive compensation and benefits for part-time employees, including:
- Hourly wage of $18.00
- 401(k) plan
- Paid time off
- Flexible scheduling options
Qualifications
To succeed in this role, candidates should possess:
- Outstanding customer service abilities.
- Effective communication skills, both verbal and written.
- Strong organizational and time management skills.
- A positive attitude and a high level of empathy.
- Proficiency with mobile technology and digital tools.
- A self-driven and goal-oriented mindset.
- A collaborative approach and professionalism.
- Problem-solving capabilities and attention to detail.
- Bilingual proficiency in English and Spanish is a plus.
Wellth is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on any protected characteristic.
