Guest Experience Representative

4 months ago

Overland Park, United States Sunlighten Full time
*This is a full-time position, but the shifts will vary. Evenings and weekends may be required*
At Sunlighten Day Spa, our mission is to bring light, hope and happiness to people everywhere Our day spa has been voted "Best Kansas City Day Spa" numerous times throughout the years. Sunlighten infrared sauna memberships, deep tissue massage, organic facials, and body contouring are just a few of our offerings on our menu. The experience our guests receive when they visit our spa is unmatched and we are looking for reliable and hard-working individual to be an integral part of providing that experience.

The Guest Experience Representative is expected to be the first point of contact for visitors and provide premier and professional guest services. Guest Experience will work as part of a team directly under the Lead Spa Coordinator and Spa Manager. Our ideal candidate will have a "service" mentality and a proven dedication to high-quality customer service and communication. This person will be expected to work weekends and evenings.

Duties/Responsibilities:
  • Maintain accuracy and efficiency of booking system through appointments and add on services
  • Ensure guests feel welcome and comfortable by providing a high-level of customer service with enthusiasm through all methods of communication (in-person, via email, or over the phone)
  • Educate customers on our spa services and menus and the benefits of each
  • Handle all front-desk activities including opening/closing office, answering telephones, managing bookings, taking payments, checking-in guests, and keeping a clean workspace
  • Assist with laundry and spa cleaning and completes list of cleaning obligations
  • Ring out clients through multiple modes of payment
  • Open, close, or otherwise man the spa independently, if necessary
  • "Defend" books as necessary (charge no call/no shows, take payment information, etc.)
  • Communicate with staff members regarding cancellations, no call/no shows, and arrivals of clients without appointments and handle according to policy
Requirements
  • Prior customer service and front-desk/receptionist experience required
  • Excellent verbal and written communication skills
  • Quick thinking, positive and "can do" attitude, confidence in decision making
Hours:

Monday-Friday 7:30AM-4:30PM

Benefits
  • Health, Dental, and Vision Insurance
  • Life and Short-Term Disability Insurance
  • 401(k), with Company Match
  • Profit Sharing
  • Paid Holidays and Paid Time Off
  • Flexible Spending Account (health care and dependent care)
  • Professional Development and Tuition Reimbursement
  • Private, Fully Equipped Fitness Center
  • Lunch Program (featuring James Beard Award-Winning Chef)
  • Associate Discounts on Saunas, Spa Products and Day Spa Services
  • Relaxation Lounge

Compensation:

$15-$16/HR, depending on prior experience

Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

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