Building Materials Sales Coordinator

3 weeks ago


Fremont, California, United States Gillman Home Center Full time

Job Summary:

The Sales Coordinator will assist the Outside Sales Representative and help customers and contractors with any project needs. This position will report to our store location.

Key Responsibilities:

  • Provide excellent service to customers.
  • Treat all team members, vendors, and customers with courtesy and respect.
  • Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns.
  • Advise customers on solutions to projects and problems. Offer solutions with add-on sales when appropriate.
  • Assist Outside Sales Representative with entering orders, creating special orders, billing out customers, completing basic project estimates.
  • Utilize various software available to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
  • Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
  • Thoroughly explain orders to customers. Require their sign off before placing any purchase orders.
  • Order product in correct color, size, and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders.
  • Process returns to vendors and follow up to ensure credits are issued.
  • Ensure that all product is invoiced before leaving the store.
  • Research credits, returns, and late payments as needed.
  • Follow up with customer from quote to project completion.
  • Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
  • Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
  • Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around the lumber desk area, clean and organize the lumber desk area, etc.
  • Help out in other departments as necessary.
  • Provide services to customers at point of sale, including but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
  • Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
  • Follow all company policies and procedures.
  • Other duties as assigned.

Work Competencies:

  • Customer Service
  • Teamwork
  • Attention to detail
  • Follow-up

Supervisory Responsibility: This position does not directly supervise anyone.

Work Environment: While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually moderate.

Physical Requirements:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

  • Prolonged periods of sitting, standing, and walking throughout the day.
  • Must be able to occasionally lift up to 10 lbs.

Position Type and Expected Hours of Work:
This is a full-time position, 40 hours/week.

Required Education and Experience:

  • High school diploma or GED diploma; or 1-3 years of related experience or training; or the equivalent combination of education and experience.
  • 3+ years of experience in the building materials/construction industry
  • 1+ years Customer service experience

Benefits Offered:

  • Medical Insurance
  • Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
  • 401k plan with employer contribution
  • Company paid $25k Life Insurance Plan
  • Employee discount
  • Vacation time


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