Building Materials Sales Coordinator
3 weeks ago
Job Summary:
The Sales Coordinator will assist the Outside Sales Representative and help customers and contractors with any project needs. This position will report to our store location.
Key Responsibilities:
- Provide excellent service to customers.
- Treat all team members, vendors, and customers with courtesy and respect.
- Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns.
- Advise customers on solutions to projects and problems. Offer solutions with add-on sales when appropriate.
- Assist Outside Sales Representative with entering orders, creating special orders, billing out customers, completing basic project estimates.
- Utilize various software available to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
- Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
- Thoroughly explain orders to customers. Require their sign off before placing any purchase orders.
- Order product in correct color, size, and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders.
- Process returns to vendors and follow up to ensure credits are issued.
- Ensure that all product is invoiced before leaving the store.
- Research credits, returns, and late payments as needed.
- Follow up with customer from quote to project completion.
- Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
- Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
- Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around the lumber desk area, clean and organize the lumber desk area, etc.
- Help out in other departments as necessary.
- Provide services to customers at point of sale, including but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
- Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
- Follow all company policies and procedures.
- Other duties as assigned.
Work Competencies:
- Customer Service
- Teamwork
- Attention to detail
- Follow-up
Supervisory Responsibility: This position does not directly supervise anyone.
Work Environment: While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually moderate.
Physical Requirements:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Prolonged periods of sitting, standing, and walking throughout the day.
- Must be able to occasionally lift up to 10 lbs.
Position Type and Expected Hours of Work:
This is a full-time position, 40 hours/week.
Required Education and Experience:
- High school diploma or GED diploma; or 1-3 years of related experience or training; or the equivalent combination of education and experience.
- 3+ years of experience in the building materials/construction industry
- 1+ years Customer service experience
Benefits Offered:
- Medical Insurance
- Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
- 401k plan with employer contribution
- Company paid $25k Life Insurance Plan
- Employee discount
- Vacation time
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