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Building Materials Sales Coordinator

1 month ago

Fremont, California, United States Gillman Home Center Full time
Job Title: Building Materials Sales Coordinator

At Gillman Home Center, we are seeking a highly skilled and motivated Building Materials Sales Coordinator to join our team. As a key member of our sales team, you will play a crucial role in assisting our Outside Sales Representatives and providing exceptional customer service to our customers and contractors.

Key Responsibilities:
  • Provide top-notch service to customers, ensuring their needs are met and exceeded.
  • Treat all team members, vendors, and customers with respect and courtesy.
  • Assist customers with project needs, answering questions and resolving concerns in a timely and professional manner.
  • Stay up-to-date on industry trends and product lines, seeking continued education and training to stay ahead of the curve.
  • Support Outside Sales Representatives with order entry, special orders, billing, and basic project estimates.
  • Utilize various software to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, businesses, outbuildings, and additions.
  • Respond to customer inquiries regarding product selection, pricing, and scheduling of deliveries and installations.
  • Thoroughly explain orders to customers, ensuring their understanding and satisfaction.
  • Process returns and credits, following up with vendors and customers to ensure resolution.
  • Ensure all product is invoiced before leaving the store.
  • Research credits, returns, and late payments as needed.
  • Follow up with customers from quote to project completion.
  • Work with the Sales Manager to resolve customer complaints, product damage, or other issues.
  • Perform customer service tasks, including cutting keys, filling propane, running the register, and assisting with rental transactions.
  • Assist in other departments as needed.
  • Provide services to customers at the point of sale, including running the register, bagging items, and assisting with loading products.
  • Ensure a safe working environment, maintaining situational awareness and reporting any safety issues or concerns to management.
  • Follow all company policies and procedures.
Work Environment:

As a Building Materials Sales Coordinator, you will spend most of your time inside the store, working in a moderate noise level environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Physical Requirements:
  • Prolonged periods of sitting, standing, and walking throughout the day.
  • Occasional lifting of up to 10 pounds.
Benefits:
  • Medical Insurance
  • Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
  • 401k plan with employer contribution
  • Company paid $25k Life Insurance Plan
  • Employee discount
  • Vacation time