Building Materials Sales Coordinator

3 days ago

Fremont, California, United States Gillman Home Center Full time
Job Title: Building Materials Sales Coordinator

At Gillman Home Center, we are seeking a highly skilled and motivated Building Materials Sales Coordinator to join our team. As a key member of our sales team, you will play a crucial role in assisting our Outside Sales Representatives and providing exceptional customer service to our customers and contractors.

Key Responsibilities:
  • Provide top-notch service to customers, ensuring their needs are met and exceeded.
  • Treat all team members, vendors, and customers with respect and courtesy.
  • Assist customers with project needs, answering questions and resolving concerns in a timely and professional manner.
  • Stay up-to-date on industry trends and product lines, seeking continued education and training to stay ahead of the curve.
  • Support Outside Sales Representatives with order entry, special orders, billing, and basic project estimates.
  • Utilize various software to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, businesses, outbuildings, and additions.
  • Respond to customer inquiries regarding product selection, pricing, and scheduling of deliveries and installations.
  • Thoroughly explain orders to customers, ensuring their understanding and satisfaction.
  • Process returns and credits, following up with vendors and customers to ensure resolution.
  • Ensure all product is invoiced before leaving the store.
  • Research credits, returns, and late payments as needed.
  • Follow up with customers from quote to project completion.
  • Work with the Sales Manager to resolve customer complaints, product damage, or other issues.
  • Perform customer service tasks, including cutting keys, filling propane, running the register, and assisting with rental transactions.
  • Perform necessary tasks, including answering the telephone, stocking and recovering inventory, and maintaining a clean and organized work environment.
  • Help out in other departments as needed.
  • Provide services to customers at the point of sale, including running the register, bagging items, and assisting with loading products.
  • Ensure a safe working environment, maintaining situational awareness and reporting any safety issues or concerns to management.
  • Follow all company policies and procedures.
Work Competencies:
  • Customer Service
  • Teamwork
  • Attention to detail
  • Follow-up
Supervisory Responsibility:

This position does not directly supervise anyone.

Work Environment:

While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually moderate.

Physical Requirements:
  • Prolonged periods of sitting, standing, and walking throughout the day.
  • Must be able to occasionally lift up to 10 lbs.
Position Type and Expected Hours of Work:

This is a full-time position, 40 hours/week.

Required Education and Experience:
  • High school diploma or GED diploma; or 1-3 years of related experience or training; or the equivalent combination of education and experience.
  • 3+ years of experience in the building materials/construction industry.
  • 1+ years of customer service experience.
Benefits Offered:
  • Medical Insurance
  • Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
  • 401k plan with employer contribution
  • Company paid $25k Life Insurance Plan
  • Employee discount
  • Vacation time

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