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Customer Service Specialist
2 months ago
At Emprise Bank, our mission is to empower individuals to succeed. We are dedicated to delivering an exceptional customer experience that helps our clients reach their objectives.
We are currently looking for a Card Specialist to enhance our Customer Experience division. In this role, you will provide essential administrative support and engage in professional tasks vital to our banking operations. Your responsibilities will include delivering outstanding customer service, managing inquiries, facilitating electronic communications, and engaging in consultative selling.
Key Qualifications:
- Outstanding customer service background
- Effective and clear communication abilities
- Strong initiative and work ethic
- Proficient problem-solving skills
- Meticulous attention to detail
- Commitment to our core values
- Willingness to pursue continuous improvement
Core Responsibilities:
- Provide expert technical assistance for complex card-related inquiries
- Handle customer card disputes and requests efficiently
- Oversee, process, and finalize transactions as per customer instructions
- Manage electronic communications across various digital platforms
Essential Requirements:
- High school diploma or equivalent is mandatory
- A minimum of 2 years in customer service is required
- Successful completion of a credit check is necessary
- 1+ years of banking experience is preferred
- Previous sales experience is advantageous
- Bilingual in Spanish is a plus
- Familiarity with large server-based applications and Microsoft Office is preferred
Work Schedule:
40 hours per week – flexible shifts available
Monday – Friday: 7:30 AM – 8:05 PM (shifts may vary)
Saturday: 8:30 AM – 2:00 PM (Rotating schedule)
Benefits Offered:
In addition to a competitive salary and comprehensive benefits, Emprise Bank provides opportunities for professional development, a challenging and rewarding work environment, community involvement, and a culture grounded in integrity, passion, and success. We also offer shift differential pay for bilingual candidates.
At Emprise Bank, our commitment to empowering individuals extends to fostering an inclusive culture that values diversity across all dimensions. We encourage applications from people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug-Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
