Customer Service Specialist
1 week ago
At Emprise Bank, our mission revolves around empowering individuals to succeed. We are dedicated to delivering an exceptional customer experience that aids our clients in reaching their objectives.
We are currently in search of a Card Specialist to enhance our Customer Experience division. As a Card Specialist within our Contact Center, you will be tasked with providing administrative assistance, along with technical and professional support for our core banking operations. This role encompasses customer service, managing client inquiries, electronic communications, and consultative selling.
Key Qualifications:
- Outstanding customer service background
- Clear and effective communication abilities
- Proactive attitude and strong work ethic
- Skills in problem-solving
- Meticulous attention to detail
- Commitment to our core values
- Willingness to engage in ongoing professional development
Core Responsibilities:
- Offer technical assistance for customers regarding complex card-related inquiries
- Handle customer card disputes and requests
- Oversee, process, and finalize transactions and necessary documentation as per customer requests
- Manage electronic communications across various digital platforms
Qualifications:
- High school diploma or equivalent is mandatory
- A minimum of 2 years in customer service is required
- Successful completion of a credit check is necessary
- 1+ years of banking experience is preferred
- Prior sales experience is advantageous
- Bilingual in Spanish is a plus
- Familiarity with large server-based applications and Microsoft Office is preferred
Work Schedule:
40 hours – flexible shifts available
Monday – Friday: 7:30 AM – 8:05 PM (shifts may vary)
Saturday: 8:30 AM – 2:00 PM (Rotating)
Benefits:
Alongside a competitive salary and benefits package, Emprise Bank provides opportunities for professional growth, a fulfilling and challenging work environment, community involvement, and a culture rooted in integrity, passion, and success. Additionally, we offer shift differential pay for bilingual candidates.
At Emprise Bank, our commitment to empowering individuals extends to fostering an inclusive culture that values diversity in our workforce. We encourage applications from people of color, women, LGBTQIA+, veterans, and individuals with disabilities.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
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