Digital Channels Leadership Opportunity

2 days ago

Baltimore, Maryland, United States OneMain Holdings Full time

Company Overview

OneMain Financial is a leading provider of nonprime consumer financial services, dedicated to improving the financial well-being of hardworking Americans. With a history dating back to 1912, we have consistently looked beyond credit scores to offer responsible access to credit and help people achieve their goals.

Salary Range

The estimated base salary range for this role is $140,000 - $170,000, based on various factors including skills, experience, and location. In addition to a competitive base salary, this position is eligible for a comprehensive additional compensation program that rewards individual and company performance.

Job Description

This Senior Product Manager role plays a critical part in driving digital transformation at OneMain Financial. As a key member of our team, you will be responsible for overseeing the product management function for our web and mobile digital channels, serving multiple lines of business across the organization.

Key Responsibilities:

  • Strategic Execution: Support the development of a product vision, strategy, and roadmap for web and mobile digital channels that aligns with organizational objectives and user requirements.
  • Team Leadership: Lead and develop a team of product managers and business analysts, ensuring effective execution of the digital product roadmap.
  • Cross-functional Collaboration: Partner with design, engineering, marketing, compliance, and operations teams to enhance and deliver customer-centric digital experiences.
  • Accessibility (ADA): Ensure that digital channels adhere to accessibility standards and are inclusive for all users.
  • Design System: Help maintain the organization's design system, ensuring consistency across digital channels.
  • Content Management System (CMS): Assist in the management and improvement of the CMS to streamline content updates across web and mobile platforms.
  • A/B Testing and UAT: Oversee the implementation of A/B testing and UAT processes to optimize the digital customer experience.
  • Customer Satisfaction/Rating (NPS): Contribute to initiatives aimed at improving customer satisfaction through digital touchpoints.
  • Disclosures and Compliance: Ensure regulatory disclosures are integrated into the digital user experience.
  • Digital Framework: Help establish and evolve a scalable digital framework to support ongoing digital transformation efforts.
  • Telemetry & Monitoring: Support the development of monitoring and telemetry systems to ensure the reliability and performance of digital platforms.
  • Banners, Interstitials, and Onboarding: Manage the deployment of banners, interstitials, and onboarding helpers for improved customer engagement.
  • In-app and Push Notifications: Assist in the strategy and delivery of in-app and push notifications to drive engagement.
  • Digital CI/CD Pipeline: Work with engineering and operations teams to ensure efficient feature releases through the CI/CD pipeline.
  • Security Vulnerability Tracking: Collaborate with security teams to track and manage security vulnerabilities within digital platforms.
  • Testing Framework & Environment: Oversee testing processes to ensure a stable and quality-driven development environment.

Qualifications:

  • Bachelor's degree in Business, Technology, or a related field.
  • 5+ years of experience in product management, with experience in digital channels, web, or mobile applications.
  • Experience managing and mentoring product teams.
  • Familiarity with accessibility standards (ADA), CMS, and A/B testing.
  • Experience working with CI/CD pipelines and NPS initiatives.
  • Strong communication skills, with the ability to collaborate across departments and influence key stakeholders.
  • Experience in financial services or other regulated industries.
  • Knowledge of design systems and digital frameworks.
  • Familiarity with telemetry, monitoring, and security processes.

Benefits:

At OneMain Financial, we believe in providing our team members with a comprehensive benefits package that supports their health, career growth, and overall well-being. Our benefits include:

  • Health and wellbeing options for team members and their dependents.
  • Up to 4% matching 401(k) plan.
  • Employee Stock Purchase Plan (10% share discount).
  • Tuition reimbursement.
  • Continuing education opportunities.
  • Bonus eligibility.
  • Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date).
  • Paid holidays (7 days per year, based on start date).
  • Paid volunteer time (3 days per year, prorated based on start date).

About Us:

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender status, or any other protected characteristic by law.

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