Program Support Specialist

2 weeks ago


Colorado Springs, Colorado, United States University of Colorado Colorado Springs Full time
Job Title: Program Support Specialist

Join the University of Colorado Colorado Springs as a Program Support Specialist and contribute to the success of our academic programs. As a key member of our team, you will provide administrative support to faculty, staff, and students, ensuring the smooth operation of our department.

Key Responsibilities:
  • Provide primary point of contact for faculty, staff, prospective students, students, outside agencies, and others regarding inquiries about the department.
  • Initiate and maintain communication with students, faculty, staff, and other stakeholders regarding departmental updates.
  • Coordinate updates and edits program websites, college directory, and online course offerings.
  • Manage scheduling for all department classrooms and courses.
  • Manage key and key card access to departmental buildings, rooms, and spaces.
  • Maintain and organize department office.
  • Monitor and coordinate course enrollment with faculty. Assist with logistics of special course offerings. Process and maintain records related to new programs, courses, and curriculum changes.
  • Prepare reports and surveys regarding enrollment and statistical data as needed (accreditation, program assessment, etc).
  • Coordinate meeting schedules for the department, organize agendas, and transcribe meeting minutes.
  • Maintain spreadsheets tracking student enrollment; facilitate student enrollment and assist with potential issues that deter enrollment.
  • Prepare, print, and analyze student evaluations (FCQ's) and exit interviews for students each semester.
  • Maintain policies and department-level records including: laboratory usage contracts, student files, student progress, course files and updates, enrollment, course questionnaires, and assessment.
  • Coordinate with the department, college, and campus HR on hiring of faculty, staff, lecturers, and hourly employees.
  • Manage travel arrangements and reimbursements for faculty, students, and guests.
  • Prepare and analyze course and projected course reports, class lists, and student evaluations.
  • Provide support and communication with the student organizations and faculty advisors.
  • Create and maintain spreadsheets to monitor department budgets and accounts.
  • Work with personnel from other departments on campus to coordinate departmental activities, events, class scheduling, and work orders.
  • Manage and maintain program equipment, such as, but not limited to, copy machines, Scantrons, and phones.
  • Serve as a purchasing representative for the department, including grants, and manage shipping and receiving.
  • Provide enrollment data and final grade submission information to lecturers for all program courses and ensure final grades are submitted correctly and on-time.
  • Process volunteer and visiting scholar requests in coordination with college HR.
Requirements:
  • Bachelor's degree from an accredited institution.
  • Experience with program coordination, business operations, or administrative support.
  • Preferred qualifications include experience with maintaining compliance with complex rules, contracts, regulations, and/or accreditation standards, experience with creation of complex schedules and reports, experience working in a higher education setting, experience with online programs, experience advising students, and ability to exercise strict confidentiality.
Work Environment:

The work location for this position is on-site. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Salary Range:

$36,000 - $45,115 annually. Compensation will be commensurate upon experience and qualifications.

How to Apply:

Please submit your application materials to this posting by September 8, 2024. Official transcripts will be required upon hire. Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information.



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