Member Services Representative

2 days ago


Park City, Utah, United States Vail Resorts Full time
Job Summary:

The Member Services Associate is a key role in providing exceptional guest service and acting as an ambassador to the My Epic Gear program.

This position requires a commitment to delivering outstanding customer experiences, strong organizational skills, and the ability to work effectively with a team or independently.

Responsibilities:
  • Provide exceptional service to members at our member services locations
  • Prepare and set up gear for upcoming My Epic Gear reservations
  • Conduct transactions at the front of house POS using various software programs
  • Ensure general cleanliness and organization of member-facing areas
  • Assist with inventory control for My Epic Gear and Retail products
  • Communicate member requests with other departments as needed
  • Assist in moving gear to and from member services to slopeside locations and tune shops
Requirements:
  • Keen to learn new skills and adapt to changing situations
  • Excellent oral and written communication, organization, and administration skills
  • Ability to stand for 8 hours and lift 50 lbs
  • Flexibility to work a varied schedule, including weekends and holidays
Benefits:
  • Competitive starting wage of $20.00 per hour
  • Free passes for employees, discounted lift tickets for friends and family, and free ski lessons
  • Employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan and Employee Assistance Program
  • Excellent training and professional development opportunities
  • Referral Program


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