Customer Service Representative
1 month ago
As a Customer Service Agent at SIXT USA, you will be responsible for delivering exceptional customer service to clients from around the world. Your primary duties will include providing accurate information, taking detailed records of damages and gas volume, and ensuring customers have all personal belongings from the vehicle.
Key Responsibilities- Welcome customers as they arrive on the lot and ask about their experience with SIXT
- Record feedback to improve future rental experiences
- Ensure customers have all personal belongings from the vehicle
- Discreetly check vehicles for damage on incoming vehicles and direct customers to the counter for completion of damage/loss reports
- Use proper statements to determine if vehicles are being returned with full tanks of gas
- Advise and review rental charges, providing accurate receipts to customers
- Provide information regarding transportation to the airport terminal
- Complete service alerts for any mechanical and/or body damage communicated by customers
- Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location
- Keep the lot organized for ease of access and traffic flow
- Work in outdoor weather conditions, including direct sunlight, rain, heat, or cold
- Perform other job duties as assigned to meet business needs
- High school diploma or GED
- Minimum 1-year customer service experience
- Must be at least 18 and have a valid driver's license with a clean driving record
- Exceptional interpersonal and relationship-building skills
- Strong verbal and written communication skills
- Strong organizational skills and the ability to multi-task
- Ability to manage stressful or unusual situations to maintain good customer service
- Basic computer navigation skills and knowledge of Microsoft Office applications
- Ability to work 40 hours per week, including day and/or evening hours
- Likely to require at least 5-10% travel, some of which may be by airplane
- Must be willing to wear company uniforms
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Ability to communicate in other languages is a plus
Paid vacation, medical, dental, vision, and 401(k), Short Term Disability, Long Term Disability, Basic Life, and Supplemental Life benefits, and future growth opportunities within the company
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