Account Coordinator, Queue Team, M-TH:10-7 EST, SUN: 6-4 EST
4 weeks ago
Key Responsibilities:
The Account Coordinator, Queue Team plays a vital role in monitoring client accounts for updates, including holds and closures. This position requires strong communication and organizational skills to ensure seamless coordination with processing teams and agents.
Key Performance Indicators:
- Monitor and process client holds and closures
- Coordinate new client updates with active agents
- Maintain excellent customer service and telephone support
- Identify and resolve issues, escalating as needed
- Review and process recoveries, handling client requests
Requirements:
- High School Diploma or equivalent
- Previous customer service, recovery, or remarketing experience
What We Offer:
- Competitive pay
- Medical, dental, and vision benefits
- 401K with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave
- Short-term and long-term disability, life insurance, and AD&D
- Employee Assistance Program
- Tuition Reimbursement
- Opportunities for career growth and advancement
Company Culture:
At PAR North America, we value our employees and strive to create a supportive and inclusive work environment. We offer opportunities for growth, development, and career advancement, making us an ideal choice for those seeking a fulfilling career.
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