OBGYN Front Office Administrator

1 week ago


Wilmington, North Carolina, United States University of Maryland Medical System Full time

Position Overview

Work Schedule: Full-Time/Days

Typical Hours: Monday - Friday 6:30AM - 5:00PM, with some variability, including Rotational Saturdays

Location: University of Maryland Medical System

General Summary

Under moderate supervision, this role encompasses a range of administrative tasks to facilitate clinical operations. Responsibilities include customer service, managing phone communications, scheduling appointments, patient registration, and collecting copayments. The position ensures that provider schedules are efficiently filled, phone lines are attended to, and comprehensive registration details are obtained prior to or during patient visits.

Key Responsibilities

The following duties outline the general nature and level of work expected from individuals in this role. This list is not exhaustive and may include additional responsibilities.

Welcomes and screens visitors and phone inquiries, providing general information in person and over the phone. Contacts patients to confirm their appointments. Confirms patient demographic details, including insurance information, before scheduled visits. Responsible for data entry of patient information and preparing correspondence as needed. Registers patients at each visit, adhering to established protocols for collecting complete and current patient and insurance information. Documents patient payments, including co-pays and outstanding balances. Coordinates patient scheduling for physician appointments and maintains updated appointment calendars. Manages referral requests from physicians and patients promptly and in accordance with clinic procedures. Alerts clinical staff upon patient arrival. Maintains a log of incoming visitors. Handles and distributes departmental mail. Prepares examination rooms for patient visits, ensuring cleanliness between appointments and at the end of the day. Follows up on laboratory results and communicates with lab companies regarding discrepancies. Organizes and updates patient files and office documentation, including charts, lab results, x-rays, and dictated notes. Retrieves and organizes charts for current and follow-up appointments. Manages medical records in compliance with established protocols. Completes patient discharges according to established procedures, which may include charge entry for the visit, scheduling future appointments, facilitating ancillary services, and providing receipts for services rendered. Performs additional duties as assigned.

Qualifications

Education and Experience

A High School Diploma or equivalent (GED) is required. A minimum of one (1) year of customer service experience is necessary. At least one (1) year of relevant front-desk experience is preferred, particularly in a healthcare setting. Certification in scheduling and registration is advantageous.

Knowledge, Skills, and Abilities

Capability to interact effectively with personnel at all organizational levels and work collaboratively within a multidisciplinary team. Strong interpersonal skills, customer-focused approach, and a friendly demeanor. Proven experience and proficiency with patient or customer information systems. Excellent verbal, written, and interpersonal communication skills to engage effectively with hospital staff, patients, and visitors.

Additional Information

All information will be kept confidential in accordance with EEO guidelines.



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