Front Desk Representative

1 day ago


St Louis, Missouri, United States New Castle Hotels Full time
Front Desk Agent Job Description

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Aviator Hotel Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handling room assignments, key cards, and other related tasks.
  • Manage front office operations, including handling cash and credit transactions, responding to phone calls, and taking messages.
  • Assist with luggage handling, directions, and other guest requests.
  • Follow hotel safety and security policies and procedures, anticipating and addressing any potential issues.
Requirements:
  • Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Ability to handle cash and credit transactions, as well as proficiency in front office software.
  • Physical ability to lift, carry, push, pull, or otherwise move objects up to 50 pounds, with regular need to lift up to 20 pounds.
  • Ability to work long hours, including evenings and weekends, with frequent standing and walking.
About Us:

New Castle Hotels is a leading hospitality company dedicated to providing exceptional guest experiences. We are committed to creating a positive and inclusive work environment that supports the growth and development of our team members.



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