Customer Service Account Manager
1 week ago
We are seeking a highly skilled Customer Service Account Manager to join our team at AssuredPartners. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their insurance needs are met, and building strong relationships with our clients and insurance carriers.
Key Responsibilities:- Provide day-to-day client support and address intermediate-level client inquiries
- Maintain accurate client information and ensure compliance with company procedures
- Develop strong business relationships with insurance carriers and recognize and satisfy carrier goals and objectives
- Monitor renewal premium increases and remarket policies based on retention strategies
- Secure documentation needed to be retained by the agency, including signed applications and replacement cost estimates
- 1-3 years of Florida Personal Lines Broker experience and/or training
- Florida Property and Casualty License (2044 or 220 required to work remotely, 440 license must work on-site)
- Working knowledge of available state of Florida personal lines coverages based on business and industry
- Proficient in providing client service through electronic, telephone, and in-person interaction
- Problem solving skills; strong written and verbal communication skills
- Proficient in use of Agency Management software, or demonstrated skill at quickly learning new systems
- Proficient in use of Microsoft Office or similar software, including spreadsheet and presentation software
- Bilingual - Spanish preferred
- Excellent benefits, including health, dental, vision, Employee Wellness Program, 401k Plan, and more
- 10 paid holidays, plus 2 floating holidays per year
- Generous PTO Plan with increased accruals based on years of service
- AssuredPartners philanthropic program provides 16 hours of paid time off per calendar year for those seeking to volunteer and give back to the community
We are committed to embracing diversity, equity, and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives, and contributions of all team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Account Manager
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Customer Service Account Manager
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Customer Service Account Manager
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