Customer Service Representative

16 hours ago


Lake Mary, Florida, United States TEKsystems Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at TEKsystems. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients on a daily basis.

Key Responsibilities
  • Provide quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
  • Under direct supervision, perform less complex operational tasks in a product or functional area, including processing, balancing, settling, and servicing all types of security transactions.
  • Respond to customer inquiries, investigate and correct errors in customer accounts and statements, and respond to customer verbal and/or written inquiries.
  • Record details about customer inquiries, help resolve complicated customer complaints, and coordinate and expedite customer inquiries to other departments for resolution.
  • Familiarity with MS Office is required.
Requirements
  • Minimum of HS Diploma or GED required.
  • Elevated call center customer service experience, inbound preferred.
  • High level of professionalism, clear communication skills, and ability to work in a fast-paced environment.
About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.



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