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Technical Service Representative

2 months ago

Mentor, Ohio, United States The Michael Fuller Group Full time

The Michael Fuller Group is seeking a skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be the primary point of contact for our customers, providing world-class support and technical expertise to resolve their issues.

**Key Responsibilities:**

  • Identify and assess customer needs to achieve high levels of satisfaction.
  • Handle technical service inquiries, working with the team to manage the call queue and ensure timely resolutions.
  • Address customer issues, providing solutions and escalating to the technical service supervisor when necessary.
  • Exceed customer expectations by going above and beyond to meet their needs.
  • Respond to customer correspondence in a professional and timely manner.
  • Assist with other customer service workflows as needed.

**Requirements:**

  • Strong verbal communication and active listening skills.
  • Excellent written communication skills.
  • Strong problem-solving skills.
  • Ability to multi-task, manage multiple priorities, and manage time effectively.
  • Customer service focus with the ability to adapt/respond to different customer personalities.
  • Strong attention to detail.
  • Proficient in Microsoft Office suite.

**Preferred Qualifications:**

  • 1 to 2 years of customer service experience in an office setting.
  • Candidates with experience installing hardware and upfitting work trucks will be highly valued.