Guest Services Representative

2 weeks ago


Mentor, Ohio, United States Extended Stay Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Extended Stay Emerald Ct. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Assist guests with all requests and respond to inquiries in a timely and professional manner.
  • Process reservations, registration, and departures in accordance with company guidelines.
  • Collect and maintain accurate guest information for potential sales leads.
  • Provide reasonable accommodations and respond to guest requests in a courteous and efficient manner.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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