IT Support Specialist

7 hours ago


Key Biscayne, Florida, United States Keiki Enterprises LLC Full time
Job Title: IT Support Specialist

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Keiki Enterprises LLC. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and contractors, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:
  • Investigate, troubleshoot, and resolve computer software and hardware problems for on-site and remote users.
  • Install and configure computer systems following the defined imaging process.
  • Diagnose hardware and software faults and provide technical support to employees and contractors.
  • Manage IT equipment in our asset tracking software.
  • Provide mobile device support, including setup and configuration of devices to connect to the mobile device management system.
  • Assist with IT onboarding and offboarding of resources, including new PCs, loaner PCs, and IT training.
  • Prioritize critical issues and escalate them following the defined process.
  • Coordinate with other IT resources and vendors to resolve issues and prevent future problems.
  • Track customer communication and user requests in ServiceNow.
  • Ensure customer satisfaction by reviewing and following up on open and closed tickets.
  • Create and maintain in-house documentation, including checklists, IT asset management, and general policies and procedures.
Requirements:
  • 3+ years of IT/computer experience and prior technical support experience.
  • 1 year of technical degree - preferred.
  • One or more of the following certifications: Microsoft MCSE, Comptia A+, Google IT Support Professional, ACMT (Apple).
Company Description:

Keiki Enterprises LLC dba DSignage is a boutique system integration company that specializes in smart digital communications. We modernize how companies communicate to their people by combining digital displays, mobile applications, and location intelligence technologies. Our solutions range from digital communication boards to featured-filled mobile applications that increase efficiency and user experiences.

We are proud to be recognized as an essential business. For more information about us, visit our website at www.dsignage.net.



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