Hospitality Service Representative

2 weeks ago


Honolulu, Hawaii, United States Marriott Hotels & Resorts Full time
Position Overview

The Hospitality Service Representative plays a crucial role in ensuring a seamless experience for guests at Marriott Hotels & Resorts. This position involves:

  • Guest Check-Ins and Check-Outs: Efficiently manage the process of welcoming guests and facilitating their departure.
  • Room Reservations: Handle all aspects of room bookings, including modifications and cancellations.
  • Payment Processing: Secure payments, verify charges, and adjust billing as necessary.
  • Room Key Management: Activate and file room keys for guest access.
  • Guest Requests: Address and fulfill all guest inquiries and relay important messages.

This role is essential in maintaining the high standards of service that Marriott Hotels & Resorts is known for, ensuring that every guest feels valued and well taken care of.



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