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Administrative Support Specialist

2 months ago

Woodland, California, United States Woodland campground Full time
Job Overview

Join our team at Woodland Campground, where you will play a crucial role in assisting with campsite reservations and ensuring customer satisfaction. Comprehensive training will be provided on our reservation management system.

Role Summary:

We are seeking meticulous administrative support specialists to help our clients with their booking inquiries. Your responsibilities will include providing various planning and reservation services, addressing customer queries, and facilitating bookings for accommodations and activities.

To excel in this role, you should be capable of working independently and possess outstanding customer service abilities. Additionally, familiarity with promotional offers and the ability to enhance customer experiences through upselling are essential.

Key Responsibilities:

  • Guide and assist customers in selecting from a range of travel options.
  • Make reservations tailored to customers' specific needs and financial considerations.
  • Verify the availability of lodging or transportation for the requested travel dates.
  • Assist in crafting travel itineraries by recommending local attractions and points of interest.
  • Handle payment processing and send confirmation details to clients.
  • Resolve any issues that may arise regarding bookings or reservations.
  • Promote and sell reservation services effectively.
  • Address any inquiries customers may have about the reservation process.
  • Encourage additional purchases by informing customers of extra services or special offers.
  • Provide assistance to customers needing to modify or cancel their reservations.

Qualifications:

  • High school diploma or equivalent.
  • Preferred certifications include Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).
  • Experience in sales or public relations, ideally within the hospitality or travel sectors.
  • Proven customer service experience.
  • Excellent written and verbal communication skills.
  • Strong multitasking and time-management abilities, with a focus on prioritizing tasks.
  • Proficiency in Microsoft Office Suite.
  • Experience with data entry tasks.
  • Availability for flexible working hours.