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IT Support Specialist

4 weeks ago

Woodland Hills, California, United States Hemmersbach GmbH & Co. KG Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at Hemmersbach GmbH & Co. KG. As a key member of our technical support team, you will be responsible for providing day-to-day local and remote desktop support to our clients. Your tasks will include handling inbound calls, troubleshooting and documenting steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

About the Role

This is a fantastic opportunity to work with a leading company in the IT industry, providing IT infrastructure services in over 190 countries with 50 own subsidiaries. You will be part of a dynamic team that delivers exclusively for the leading companies in the IT industry. Our company culture is built on flat hierarchies, a buddy program, and internal career development opportunities.

Key Responsibilities

* Provide day-to-day local and remote desktop support to clients
* Handle inbound calls and answer questions
* Troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system

Requirements

* 18 months of IT experience (or equivalent)
* Ability to build relationships
* Excellent time management skills
* Experience in OS, Apps, and H/W installation and troubleshooting depending on project products

What We Offer

* Flat hierarchies
* Buddy program
* Health insurance
* Internal career development
* International environment
* Job with purpose
* Onboarding program
* Unlimited employment contract