Customer Engagement Manager
4 days ago
We're a leading pet retailer with a passion for delivering exceptional customer experiences. As a Department Manager at PetSmart, you'll play a key role in ensuring our stores run smoothly and efficiently.
About Your RoleAs a Customer Engagement Manager, you'll be responsible for leading a team of retail and pet care associates to create a safe, clean, and fun environment for our pets and pet parents. Your key responsibilities will include:
- Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
- Associate Leadership: You'll help lead a team of passionate associates who are dedicated to delivering exceptional customer service.
- Overall Retail Initiatives: You'll work closely with our leadership team to drive sales growth, improve customer satisfaction, and maintain a high level of store appearance.
We're committed to helping our leaders grow and develop their careers. As a Customer Engagement Manager at PetSmart, you'll have opportunities to:
- Gain experience in a different business unit, such as our salon or Pets Hotel
- Develop your leadership skills as an Assistant Manager or Store Manager
- Tackle the challenge of a new store opening
- Transfer to any one of our 1600 stores nationwide
We're not just a pet retailer – we're a community of pet lovers who are passionate about making a difference in the lives of pets and their owners. As a Customer Engagement Manager at PetSmart, you'll be part of a team that's dedicated to:
- Providing exceptional customer service
- Creating a safe and fun environment for pets
- Supporting the well-being of pets and their owners
We're an equal opportunity employer and welcome applications from qualified candidates who share our passion for pets and customer service.
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