Customer Support Associate
2 weeks ago
Position Overview
Transwest Truck Trailer RV is seeking a dedicated and professional individual to fill the role of Customer Service Representative within our heavy-duty service department. This full-time position involves engaging with customers both in person and via phone, ensuring their needs are met with the highest level of service.
Key Responsibilities:
- Serve as the primary point of contact for customers, reporting directly to the service manager.
- Manage incoming calls efficiently, ensuring timely responses.
- Welcome customers upon arrival and assist them with inquiries regarding their vehicles.
- Review and explain invoices with customers, ensuring clarity and understanding.
- Guide customers to the cashier upon completion of services.
- Collaborate with service advisors and shop foremen to fulfill customer requests and requirements.
- Support service advisors with invoicing and customer communication.
- Provide updates on service status as needed.
Work Environment & Physical Requirements:
This role requires the ability to sit, stand, and move for extended periods. Candidates should possess good manual dexterity for operating office equipment and effective communication skills for professional interactions.
Qualifications:
- High school diploma or equivalent is required.
- A valid driver's license with a clean driving record is necessary.
- Strong attention to detail, organizational skills, and the ability to multitask are essential.
- Exceptional customer service abilities are a must.
- Candidates must successfully complete a General Abilities Assessment and pass a background check, physical examination, and drug screening.
Compensation:
This position offers an hourly wage ranging from $18.00 to $20.00, with no bonus eligibility.
Reporting Structure:
The Customer Service Representative will report directly to the Service Manager and will work primarily on a Tuesday through Saturday schedule during the first shift.
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