Insurance Services Customer Relations Representative

2 months ago

Brighton, Colorado, United States PIIAC Full time
Job Overview:

The Client Support Specialist at Colorado Prestige Insurance Group will assist the Commercial Lines Manager and is tasked with nurturing strong client relationships by addressing inquiries and concerns with efficiency and professionalism. This role involves daily interactions with clients, insurance providers, and team members while executing specific service and marketing functions.

Key Responsibilities
  • Deliver service to current clients regarding policy updates, quotes, payment processing, inquiries, and documentation requests.
  • Respond to client calls and communications concerning new or existing insurance policies and manage all claims, including regular and after-hours claims.
  • Engage with prospective clients or support a producer to assess their needs, gather necessary information, research policy alternatives, present options, finalize and secure new coverage, cancel outdated policies, and negotiate with insurance carriers as needed.
  • Schedule appointments and/or client calls or assist a producer in reviewing existing policies, assessing liability limits and exposures, exploring additional coverage needs, evaluating replacement costs, rounding out accounts, and securing renewals.
  • Consult with clients to provide comprehensive information about products and services, quote new business, process renewals and/or cancellations, accept payments, and supply requested documentation.
  • Address product or service concerns by clarifying the client's issue, identifying the root cause, selecting and explaining the optimal solution, expediting corrections or adjustments, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate necessary corrections between clients and carriers.
  • Maintain records of client interactions and transactions, documenting details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as required.
  • Obtain licensure for Property, Casualty, and Life Insurance within 90 days of employment.
Qualifications
  • Exhibit a strong customer focus and excellent phone etiquette; demonstrate strong written and verbal communication skills, as well as proficient math and reading abilities for calculations.
  • Fluent communication skills in English and Spanish (speaking, reading, writing).
  • Possess a sense of urgency, attention to detail, organizational skills, multitasking abilities, and the capacity to manage challenging situations with clients and resolve complex issues independently.
  • Demonstrate excellent time management skills with a personal accountability mindset, alongside proficiency in technology and computer systems, including agency management systems, rating tools, and navigation of carrier websites.
  • Availability to work Monday - Friday from 9:00 am - 6:00 pm.
  • High School diploma or equivalent required.
Benefits and Perks
  • Competitive Compensation
  • Opportunities for Professional Development
  • Job Security in a Growing Industry
Compensation: $15.00 per hour

Your Future as an Independent Insurance Agent Begins Here

If you seek a career that provides flexibility, job security, strong compensation, and more, then this opportunity is ideal for you. Collaborating with a PIIAC member agency is a commendable career choice.

The mission of the Professional Independent Insurance Agents of Colorado (PIIAC) is to advance, support, and protect Independent Insurance Agents throughout Colorado. We work to help them achieve their professional development, advocacy, and regulatory goals while providing a suite of products and services that foster a mutually beneficial environment for members, all while upholding the highest ethical business standards.

With an impending workforce shortage in the insurance sector due to the retirement of many veteran agents, the demand for insurance professionals is increasing daily. Is this career path right for you?

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them, and all hiring decisions will be made by their management.

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