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Customer Solutions Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist at Rochester Promotions Firm. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic sales and marketing initiatives.
Key Responsibilities:
- Identify and pursue new sales opportunities through targeted marketing campaigns and lead generation strategies.
- Develop and maintain strong relationships with existing clients to drive retention and growth.
- Provide expert product knowledge and support to customers, ensuring their needs are met and exceeded.
- Process sales orders, manage customer inquiries, and resolve any issues in a timely and professional manner.
- Collaborate with the account team to develop and implement sales strategies that drive revenue growth and customer satisfaction.
- Stay up-to-date with industry trends and competitor activity to ensure our sales approach remains competitive and effective.
Requirements:
- A high school diploma or equivalent is required.
- 0-3 years of experience in sales, customer service, or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
