End User Computing Specialist I

4 weeks ago


Gainesville, Florida, United States University of Florida Full time

Job Title: End User Computing Specialist I

Job Summary: The Office of Museum Technology at the University of Florida seeks a well-qualified End User Computing Specialist I to provide help desk and hardware break-fix support to 500+ Windows computers, Apple computers, tablets, and associated peripheral devices.

Key Responsibilities:

  • Troubleshoot and resolve complex hardware and software issues independently while communicating effectively with end users and other IT staff.
  • Consistently deliver excellent customer service and meet work standard objectives in line with help desk service levels, as defined by the help desk supervisor.
  • Assist help desk supervisor with software installations, upgrades, and security patches.
  • Assist with user requests for IT procurement and manage the purchasing chain of custody.
  • Maintain a clean and tidy professional workspace.
  • Document work in the ticket system as work is conducted.
  • Create and maintain documentation, including technical reference and procedures.
  • Update and maintain computer inventory database to ensure accuracy.
  • Conduct internal staff and end user training.
  • Manage work on projects with deadlines; keep project documentation up to date.
  • Maintain and develop skillset on current technologies as appropriate.
  • Work as part of a team; liaise with the Enterprise Systems, Software Development, and Collection Database teams as necessary to escalate and resolve problems.

Requirements:

  • Associate's degree; or a high school diploma or equivalent and two years of relevant experience.
  • Excellent written communication skills required.
  • CompTIA A+ and Network+ certification preferred.
  • Must be proficient in troubleshooting, repairing, and upgrading computer hardware and software, TCP/IP networking fundamentals, and OS network configuration.

Additional Information: This position requires U.S. work authorization. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration.



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