End User Computing Specialist I
4 weeks ago
Job Title: End User Computing Specialist I
Job Summary: The Office of Museum Technology at the University of Florida seeks a well-qualified End User Computing Specialist I to provide help desk and hardware break-fix support to 500+ Windows computers, Apple computers, tablets, and associated peripheral devices.
Key Responsibilities:
- Troubleshoot and resolve complex hardware and software issues independently while communicating effectively with end users and other IT staff.
- Consistently deliver excellent customer service and meet work standard objectives in line with help desk service levels, as defined by the help desk supervisor.
- Assist help desk supervisor with software installations, upgrades, and security patches.
- Assist with user requests for IT procurement and manage the purchasing chain of custody.
- Maintain a clean and tidy professional workspace.
- Document work in the ticket system as work is conducted.
- Create and maintain documentation, including technical reference and procedures.
- Update and maintain computer inventory database to ensure accuracy.
- Conduct internal staff and end user training.
- Manage work on projects with deadlines; keep project documentation up to date.
- Maintain and develop skillset on current technologies as appropriate.
- Work as part of a team; liaise with the Enterprise Systems, Software Development, and Collection Database teams as necessary to escalate and resolve problems.
Requirements:
- Associate's degree; or a high school diploma or equivalent and two years of relevant experience.
- Excellent written communication skills required.
- CompTIA A+ and Network+ certification preferred.
- Must be proficient in troubleshooting, repairing, and upgrading computer hardware and software, TCP/IP networking fundamentals, and OS network configuration.
Additional Information: This position requires U.S. work authorization. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration.
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End User Computing Specialist I
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Gainesville, Florida, United States University of Florida Full timeThe Office of Museum Technology at the University of Florida seeks a well-qualified End User Computing Specialist to join their team. The successful candidate will work in a three-person team providing help desk and hardware break-fix support to 500+ Windows computers, Apple computers, tablets, and associated peripheral devices.Success in this position...
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