End User Computing Specialist I

4 weeks ago


Gainesville, Florida, United States University of Florida Full time

The Office of Museum Technology at the University of Florida seeks a well-qualified End User Computing Specialist to join their team. The successful candidate will work in a three-person team providing help desk and hardware break-fix support to 500+ Windows computers, Apple computers, tablets, and associated peripheral devices.

Success in this position requires strong written communication skills, as well as strong technical skills, to communicate with end users and to maintain documentation.

The position is responsible for, but not limited to, the following:

  • Troubleshoot and resolve complex hardware and software issues independently while communicating effectively with end users and other IT staff.
  • Consistently deliver excellent customer service and meet work standard objectives in line with help desk service levels, as defined by the help desk supervisor.
  • Assist help desk supervisor with software installations, upgrades, and security patches.
  • Assist with user requests for IT procurement and manage the purchasing chain of custody.
  • Maintain a clean and tidy professional workspace.
  • Document work in the ticket system as work is conducted.
  • Create and maintain documentation, including technical reference and procedures.
  • Update and maintain computer inventory database to ensure accuracy.
  • Conduct internal staff and end user training.
  • Manage work on projects with deadlines; keep project documentation up to date.
  • Maintain and develop skillset on current technologies as appropriate.
  • Work as part of a team; liaise with the Enterprise Systems, Software Development, and Collection Database teams as necessary to escalate and resolve problems.

The ideal candidate will have an Associate's degree or equivalent and two years of relevant experience. Excellent written communication skills are required, and proficiency in troubleshooting, repairing, and upgrading computer hardware and software is essential.

The University of Florida is an equal opportunity employer and welcomes applications from diverse candidates. To apply, please submit a cover letter, resume, and professional references. The desired start date is November 15th, 2024.



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