IT Support Specialist
8 hours ago
We are seeking a highly skilled IT Support Specialist to join our team at TECHNOGROUP. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our customers, ensuring that their technical issues are resolved promptly and efficiently.
Key Responsibilities:
- Providing technical support and assistance to customers via phone, email, and in-person
- Resolving technical issues and troubleshooting problems with hardware, software, and network systems
- Collaborating with internal teams to ensure seamless delivery of technical services
- Staying up-to-date with the latest technology trends and advancements
- Providing excellent customer service and ensuring customer satisfaction
Requirements:
- 5+ years of experience in a similar role
- 2+ years of experience in a Managed Service Provider (MSP) environment
- Current CompTIA A+, CompTIA Network+, CompTIA Security+ certifications
- Valid Florida Driver's License
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
Preferred Qualifications:
- Experience with Microsoft 365 Administration, Windows servers, and desktops
- Knowledge of network equipment, RMM tools, and technical support
- Experience with telephony services and PBX systems
- Strong knowledge of Windows end-user operating systems
- Experience with Office 365 Tenant administration and monitoring services
About Us:
TECHNOGROUP is a Managed Technology Services Provider (MTSP) that has built a strong team of technology professionals with expertise in IT Management, Cybersecurity, Cloud Solutions, and Voice Systems. We are committed to delivering exceptional technical services and support to our customers, and we are seeking a talented IT Support Specialist to join our team.
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