Advanced IT Support Specialist

4 weeks ago


Gainesville, Florida, United States University of Florida Full time

Job Summary

We are seeking an Advanced IT Support Specialist to join our team at the University of Florida. This role will provide advanced IT support for faculty members, staff members, and students, including reactive and proactive support, consultation, and image standards.

Key Responsibilities

  • Provide advanced IT support for highly complex hardware and software issues
  • Work with end users to develop optimal solutions to address their technology needs
  • Participate in developing standards for personal computers and build and maintain images meeting those standards
  • Serve as a technical consultant to Tier 1 and Tier 2 technical staff members
  • Provide individualized training to end users
  • Participate in the 4-person team providing Tier 2 support for the WCB's AV environment

Requirements

  • Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience
  • Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience
  • Preferred qualifications include Computing Technology Industry Association (CompTIA) certifications such as A+, Network+, and Project+

What We Offer

The University of Florida offers a competitive salary and a comprehensive benefits package.


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