IT Support Coordinator

3 weeks ago


Miramar, Florida, United States United Data Technologies Full time
Help Desk Dispatcher

As a Help Desk Dispatcher, you will serve as the single point of contact for customers, responsible for coordinating all IT support groups to ensure maximum utilization of resources. You will schedule internal and field technical resources on the ConnectWise dispatch portal.

Responsibilities:
  • Ensure requests are routed/escalated to the proper resource in a consistent manner
  • Pre-process service requests as they arrive through email, manual entry, or direct customer input
  • Monitor resource schedules to ensure prompt time entry on service requests
Communication with Customers:
  • Keep customers informed of incident progress, notify them of impending changes or agreed outages
  • Provide accurate, thorough answers in a timely manner to customer inquiries
  • Fast turnaround of customer requests
Requirements:
  • HS diploma or equivalent required
  • Specialized IT skill training/certification such as A+ Certification preferred
  • Experience in Help Desk Administration

United Data Technologies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin.



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