Case Administrator

3 weeks ago


Boston, Massachusetts, United States American Arbitration Association Inc. Full time

About the Role

We are seeking a highly organized and detail-oriented Case Administrator to join our team at the American Arbitration Association Inc. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

Key Responsibilities

  • Assist in administering arbitration and mediation cases, communicating regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter.
  • Understand and apply respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies.
  • Maintain and update case files, records, and documents in the online case management system (PRISM).
  • Ensure confidentiality of case information and case records, adhering to the AAA's information security and data privacy policies, procedures, and practices.
  • Apply correct case fee schedules, accurately calculating and allocating billings/cancellations based on fee schedules and contractual agreements.
  • Prepare and send electronic and written communications to parties, party attorneys, and arbitrators and mediators.
  • Proactively identify case management issues and inform management, taking appropriate action to resolve them as necessary.
  • Respond to inquiries from clients, client representatives, and panelists in a timely and courteous manner.

Requirements

  • Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.
  • Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.
  • Demonstrates strong written communication skills for reports and correspondence.
  • Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.
  • Intermediate proficiency with Microsoft Outlook, Word, and web-based case management systems.

What We Offer

  • A competitive compensation package, including incentives.
  • Eligible employees participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

How to Apply

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you


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