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Receptionist for Hotel Resource

2 months ago


Scottsdale, Arizona, United States Hotel Resource Full time

Position Overview

The Front Desk Representative plays a crucial role in ensuring a seamless arrival and departure experience for hotel guests. This position is centered around delivering a consistent, friendly, and professional level of service to all visitors.

Company: Hotel Resource

Location: United States

Category: Hospitality

Employment Type: Full-Time

Key Responsibilities:

  1. Exhibit a warm, courteous, and professional demeanor in all interactions with guests and team members.
  2. Welcome and register guests, ensuring their requests are met and following established procedures.
  3. Maintain familiarity with room availability and rates for current and future dates.
  4. Process reservations accurately, distinguishing between different accommodation types.
  5. Engage in the hotel's up-sell program during guest interactions as directed.
  6. Provide comprehensive information about hotel facilities, hours of operation, and local attractions.
  7. Assist guests with inquiries and requests, demonstrating knowledge of the local area.
  8. Handle multiple phone calls efficiently and provide clear directions to the hotel.
  9. Manage guest check-in and check-out processes in accordance with established protocols.
  10. Maintain a balanced cash drawer and reconcile transactions at the end of each shift.
  11. Communicate effectively with all departments to relay necessary information.
  12. Adhere to emergency procedures and maintain professionalism in all situations.

Employee Benefits:

  • Access to comprehensive Medical and Dental insurance.
  • Opportunities for personal and professional growth through Benchmark University.
  • 401K matching to support financial planning.
  • Discounted hotel room rates for employees.
  • Paid Time Off and Employee Assistance Programs.
  • Engagement in employee family events and partnerships with major retailers.

Equal Opportunity Employer: Hotel Resource is committed to fostering a diverse and inclusive workplace.