General Manager
3 days ago
At Hotel Adeline, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by the vibrant energy of Scottsdale.
Responsibilities- Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
- Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
- Set long-term goals and objectives for the hotel and work towards achieving them.
- Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
- Provide guidance, mentoring, and development opportunities to team members.
- Encourage teamwork and open communication across all departments.
- Oversee all operational departments including front office, housekeeping, food and beverage, Human Resources, Sales, and Finance.
- Ensure smooth day-to-day operations by implementing efficient processes and procedures.
- Monitor service quality to maintain the highest standards of guest satisfaction.
- Create and manage the hotel's budget, allocating resources appropriately to various departments.
- Monitor financial performance, analyze variances, and implement corrective actions as needed.
- Drive revenue generation through strategic pricing, upselling, and innovative offerings.
- Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
- Address guest concerns and feedback promptly, striving for continuous improvement.
- Implement initiatives to enhance guest satisfaction and loyalty.
- Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
- Implement sustainability initiatives to minimize the hotel's environmental impact.
- Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
- Maintain health and safety standards for guests and staff.
We value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role.
Our Values- People First: A talented, diverse, and passionate team working together with respect.
- Integrity: Honesty and accountability to ourselves and colleagues.
- Excellence: Surpassing expectations through dedication and innovation.
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