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Customer Service Representative
2 months ago
We are a global digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world. Our team is passionate about making a positive impact on our customers' lives, and we're looking for talented individuals to join us on this journey.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Teleperformance USA. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to resolve their inquiries and issues.
Responsibilities- Deliver exceptional customer service through phone and chat channels, ensuring that customers receive accurate and timely information and assistance.
- Identify and resolve customer issues efficiently, adhering to company policies and procedures.
- Educate customers on the features and benefits of our credit card and savings products and services.
- Proactively identify opportunities to enhance the customer experience and promote customer loyalty.
- Maintain accurate records of customer interactions and transactions in our systems.
- Meet or exceed established goals for all performance metrics, including call/chat quality, productivity, and schedule adherence.
- High School diploma or GED.
- 1+ year related customer service-related experience (Preferred credit card customer service).
- Strong computer efficiency and ability to navigate multiple systems simultaneously.
- Ability to multitask and thrive in a fast-paced environment.
- Empathetic demeanor and a genuine desire to help others.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- 2+ years of solid working knowledge of all Customer Service functions within a contact center.
- Demonstrated ability to understand and clearly explain complex concepts in a customer-centric manner.
- Ability to de-escalate customer issues and provide best-in-class service.
We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about making a positive impact on our customers' lives, and we're committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
